DHL all the way
Skiing is a wonderful thing. Schlepping all the stuff out is not. Actually, schlepping stuff anywhere these days is a pain.
I decided to ship our ski stuff out this past weekend so it was there when we arrived. I have an account with DHL because I use them every year to send the camp bags.
Today I got my bill. It seemed way too high for the price I pay to send the kids camp bags out. So, I picked up the phone and asked about my bill.
Get this. The bill was $244. The woman on the other end of the phone asked me what I thought the bill should be? Truthfully, I wasn't exactly sure and told her so. I believed that we paid about $40 for 2 bags to be sent to camp every summer that were larger and heavier but I'm guessing. She said, "so you think that the bill should be $40"? I said "yes". She said "OK, I am changing the bill to read $40 and we will be updating the charge on your account, is there anything else I could do for you today"?
The answer was absolutely not. That is fantastic customer service. I am now a lifetime customer.